Contact BotSubscription Support Team
At BotSubscription, we are committed to providing top-notch customer support to all our users. Your satisfaction is our priority, and we're here to assist you every step of the way. Whether you're running a paid Telegram channel or a monetized Discord server, we've got you covered!
BotSubscription is an independent platform that works with Telegram and Discord. We are not affiliated with Telegram FZ-LLC or Discord Inc. For issues related to your Telegram or Discord account (such as login problems or bans from the platforms themselves), please contact their respective official support channels.
Contact Us
Telegram Support
Connect directly with our support team through our Telegram bot. This is the fastest way to get help with your Telegram-based communities.
- Support Bot: @BotSubscriptionBot
- Community: Join our Telegram news channel for updates.
Discord Support
If you're managing a Discord community, you can get support directly within our official Discord server.
- Discord Server: Join our Discord Server
- Support Tickets: Once you join, look for the support channel to open a private ticket with our team.
Email Support
Reach out to us via email for general inquiries, partnership requests, or if you cannot access Telegram/Discord.
- Email: support@botsubscription.com
What We Can Help With
Our support team assists with a wide range of topics related to your subscription bot and payment processing:
Bot Configuration and Setup
- Setting up your Telegram subscription bot or Discord payment bot for the first time
- Configuring subscription plans, pricing, and duration options
- Connecting your community channels and groups to the bot
- Role hierarchy and permission issues on Discord
Payment and Billing
- Connecting payment providers like Stripe, PayPal, or cryptocurrency gateways
- Troubleshooting failed or pending payments
- Understanding platform fees and billing cycles
- Refund processing and subscription cancellations
Member Management
- Resolving access issues for subscribers
- Understanding automatic role assignment and removal
- Managing membership extensions and manual adjustments
- Handling banned or restricted users
Technical Issues
- Bot not responding or appearing offline
- Commands not working as expected
- Webhook and API integration questions
- Web Portal configuration and custom domains
Response Time Expectations
We aim to respond to all support requests as quickly as possible. During our support hours, you can typically expect:
- Telegram/Discord: Initial response within 1-4 hours
- Email: Initial response within 24 hours
Complex issues may require additional time to investigate. We'll keep you updated on progress and let you know if we need more information from you.
Support Availability Hours
Our team is here to assist you during the following hours in different time zones:
- 01:00 to 13:00 PST (Vancouver, Los Angeles, Las Vegas)
- 04:00 to 16:00 EST (New York, Toronto, and Atlanta)
- 09:00 to 21:00 UTC/GMT (United Kingdom, Ireland, Portugal)
- 10:00 to 22:00 CET/WAT (Albania, Algeria, Austria, Belgium, Denmark)
- 11:00 to 23:00 EET/CAT (Bulgaria, Finland, Greece, Lithuania)
We often respond outside of these hours as well. Feel free to reach out anytime, and we'll do our best to help you promptly.
Before Contacting Support
To help us resolve your issue faster, please have the following information ready:
- Your bot username or project name
- A clear description of the issue you're experiencing
- Steps to reproduce the problem, if applicable
- Screenshots or error messages that illustrate the issue
- Relevant user IDs if the issue affects specific members
Providing this information upfront allows us to diagnose problems more efficiently and get you back on track sooner.
Next Steps
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