Premium Support for Advanced Needs
Premium Support is a professional service designed to address your advanced business requirements. Whether you are scaling a massive Discord server or a high-traffic Telegram channel, our commitment to supporting your business remains unwavering. Standard assistance for everyday needs continues to be provided free of charge.
Think of Premium Support as your bespoke toolkit for handling intricate tasks, from custom functionality development to navigating complex technical issues.
What is Premium Support?
Premium Support is dedicated to resolving intricate problems and providing advanced assistance for tasks such as:
- Custom Functionality: Developing unique features tailored to your specific Telegram or Discord business model.
- External Integrations: Connecting new payment processors or third-party CRM/analytics services.
- Complex Troubleshooting: Resolving issues arising from intricate user configurations or multi-platform setups.
How Does It Work?
- Hourly Flexibility: You decide the duration of Premium Support based on your project scope, with an hourly rate of €75. The final cost depends on the complexity and time required for the task.
- External integrations may involve adding new payment processors or other third-party services. Please note that any request to adjust the core functionality of our platform is considered a development endeavor.
- Complex Issues: Premium Support is dedicated to resolving problems caused by external factors or user-side configurations. If an issue arises from our core service's functionality, we will resolve it at no additional charge.
- Requesting Premium Support: Reach out via email (support@botsubscription.com) or via our Telegram support bot (@BotSubscriptionBot). Discord users can also join our Discord server and open a "Premium" ticket.
Examples of Premium Support Tasks
To help you understand when Premium Support might be appropriate, here are some common scenarios:
Custom Integrations
- Connecting your subscription bot to a custom CRM or membership database
- Setting up automated workflows with tools like Zapier or Make (Integromat)
- Integrating with learning management systems (LMS) or course platforms
- Building custom webhook handlers for advanced automation
Payment Provider Setup
- Configuring regional payment gateways not currently supported out of the box
- Setting up complex multi-currency pricing strategies
- Troubleshooting payment provider account issues that require investigation
- Migrating from another platform while preserving member data
Technical Consulting
- Architecture advice for high-volume communities (10,000+ members)
- Performance optimization for bots handling large transaction volumes
- Security review and recommendations for enterprise deployments
- API integration guidance for developers building on BotSubscription
Data and Migration
- Importing member data from spreadsheets or other platforms
- Bulk operations on member accounts or subscriptions
- Custom reporting and data export requirements
- Database cleanup and optimization
What's Not Included in Premium Support
To set clear expectations, Premium Support does not cover:
- Platform bugs: If BotSubscription itself has a bug, we fix it for free
- Standard configuration: Basic setup covered in our documentation
- Telegram/Discord platform issues: Problems with the platforms themselves
- Violations of Terms of Service: We cannot assist with prohibited activities
The Premium Support Process
- Initial Contact: Describe your requirements via email, Telegram, or Discord
- Assessment: We evaluate the scope and provide a time estimate
- Approval: You confirm the estimate before work begins
- Execution: Our team completes the requested work
- Delivery: We provide documentation and hand off the completed solution
- Billing: Payment is due upon completion of the agreed scope
Frequently Asked Questions
Do I need Premium Support for basic setup?
No. Standard support covers all typical configuration tasks. Premium Support is only for advanced customizations, integrations, or complex troubleshooting that goes beyond our documentation.
Can I get a fixed quote instead of hourly?
For well-defined projects, we can provide a fixed estimate after assessing the requirements. Contact us with details, and we'll let you know if a fixed price is possible.
What if the work takes longer than estimated?
We communicate proactively if a task is taking longer than expected. You can choose to continue, pause, or stop at any point. We never charge beyond what you've approved.
Is Premium Support available 24/7?
Premium Support is scheduled during our regular support hours. For urgent needs, contact us and we'll do our best to accommodate your timeline.
Next Steps
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